• Hilton K, Anderson A. IHI Psychology of Change Framework to Advance and SustainImprovement. IHI White Paper. Boston, Massachusetts: Institute for Healthcare Improvement; 2018. (Available at ihi.org)
• Kotter, J. (2007). Leading Change: Why Transformation Efforts Fail. Harvard Business Review. Retrieved from https://hbr.org/2007/01/leading-change-why-transformation-efforts-fail.
• Kotter, J. (2011, July). Change Management vs. Change Leadership–What’s the Difference? Forbes. Retrieved from https://www.forbes.com/sites/johnkotter/2011/07/12/change-management-vs-change-leadership-whats-the-difference/#7624cf7c4cc6.
• Kotter, J. P. (2012). Leading change. Boston (Massachusetts): Harvard Business Review Press.
• National Association of City and County Health Officials. Roadmap to a Culture of Quality Improvement: A guide to leadership and success in local health departments. 2012. Retrieved from http://qiroadmap.org/wpcontent/uploads/2013/01/QIRoadmap.pdf.
• Thompson, J. (2010). Understanding and Managing Organizational Change: Implications for Public Health Management. Journal of Public Health Management and Practice, 16(2), 167–173.

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